CONTACT US

Effective Date: September 26, 2026

Thank you for visiting Guruilang. We are glad you are here, and we are ready to help you choose, send, or follow up on a gift.

If you have a question about an item, need help with an order, or would like details about gift wrap, message cards, shipping, tracking, returns, or refunds, our customer care team is here to assist. We value every customer who chooses to shop with us and will work to make your experience attentive and personal.

What to Include in Your Message

To help us understand your request and reply efficiently, please share as much of the following as you can:

your order number, if available;

the email address used when placing the order;

the name or web link of the item in question;

a clear explanation of your question or request; and

relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.

For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the item, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer an appropriate solution.

How to Reach Us

Customer Service Email:
service@guruilang.com

Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always respond immediately, we will give each request careful attention.

For a time-sensitive order, please explain the situation clearly in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.

Please avoid sending multiple messages about the same issue, as duplicate messages can make it harder for us to track your request.

Do not return items to the registered address unless our team authorizes it. Please contact us first for the latest applicable return warehouse information and instructions.

Current authorized return warehouse:

Warehouse: Vantiva – Suite 209
4926 Southridge Blvd
Memphis, TN 38141
United States

CONTACT AND COMPANY INFORMATION

Brand:
Guruilang

Website:
guruilang.com

Customer Service Email:
service@guruilang.com

Store Operator:
Changsha Ruiyixin Cultural Development Co., Ltd.

Legal Entity:
Changsha Ruiyixin Cultural Development Co., Ltd.

Unified Social Credit Code:
91430111MAC1303483

Registered Address:
Room 1601, Building 8, Yangguang Jincheng, No. 35 Xinjian East Road, Shazitang Subdistrict, Yuhua District, Changsha City, Hunan Province

Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer Service Hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).

Guruilang is operated by Changsha Ruiyixin Cultural Development Co., Ltd., which oversees guruilang.com, order processing, customer service, and related ecommerce operations.